Shipping Information
We are committed to delivering your orders quickly, securely, and reliably. Here you’ll find all the details about our shipping methods, delivery timelines, costs, and tracking options to ensure a smooth and transparent shopping experience.
1. Processing Time
- All orders are processed within 1–3 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Options & Delivery Times
- Standard Shipping: 7–12 business days.
- Express Shipping: 3–5 business days.
- Free Shipping: Available on orders above $100.
- (Delivery times may vary depending on your location and customs clearance.)
3. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email to follow your package in real time.
4. Easy 14-Day Returns
- We want you to love your purchase! If you are not completely satisfied:
- You may return items within 14 days of delivery.
- Items must be unused, unwashed, and in original packaging.
5. Exchanges
- Exchanges are available for size or color.
- Simply contact us at support@gallopshop.com with your order number and exchange request.
6. Non-Returnable Items
- Final sale items, gift cards, and worn apparel cannot be returned or exchanged.
7. Refunds
- Once we receive your returned item, we will inspect it.
- If approved, your refund will be issued to your original payment method within 5–7 business days.
8. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item was defective or wrong.
- In case of a defective or incorrect item, Gallop Shop will cover the return shipping charges.